Staff prepare vaccine doses at the Delco Activity Center in Northeast Austin on Saturday.
Austin Public Health plans to have its COVID-19 vaccine appointment scheduling system back up and running by Thursday evening after the department shut down the system late Monday due to technical issues.
Due to the delays, APH tweeted that it will likely need to add an additional day of appointment scheduling outside of its typical release schedule, with appointments dropping on Monday and Thursday evenings.
The technical issues emerged during the Monday evening release period, when APH had 6,000 appointments available for scheduling. "After working with our vendor for multiple hours, it appears there is no immediate fix we can make," the department tweeted. "Unfortunately this means we must end scheduling." As a result, only 2,300 appointments were scheduled at the time, according to a statement issued by the city.
APH provided an update on Tuesday, tweeting that it had identified the issue and was working with its vendor, Salesforce, to get the program up and running in time for the regularly scheduled Thursday release. However, due to the issues, APH does not know who was in the queue on Monday when the issues arose; the department is working to identify those individuals to schedule appointments, a spokesperson told Austonia.
Remaining appointment slots for Friday and Saturday are still scheduled to be released Thursday evening.
APH's scheduling system has been mired by technical glitches since its debut in mid-January. City staff have worked with the Salesforce team to work on improvements, including a new queuing system, but users continue to report issues—and frustration— with the rollout.
Tara Morales commented on a recent APH Facebook update about her experience. "I've been helping my entire family through the process and feel awful that I sent them the rundown for them only to waste their time," she wrote late Tuesday evening. "I'm getting really tired of spending ALL EVENING Mondays and Thursdays to be so disappointed."
She wasn't alone. "And everyone that waited 6 hours in line only to be booted has to go to the back of the line and try again?!" Brandon Bosserman commented. "Talk about a massive fail. Your should be ashamed. Everyone done it better."
Others wrote that they had had better experiences with local providers such as the University of Texas at Austin, Williamson County and CVS.
"After 3 times waiting hours on APH site and getting no where I went on UT site Monday morning, scheduled appointments for Tuesday afternoon," Chris Thompson commented. "An hour plus to wander through the cue, second dose scheduled at the same time."
In addition to the tech issues, APH continues to face demand that far outstrips its supply of available vaccine doses. Since being designated a hub provider by the state in January, the department has received 12,000 initial doses each week. More than 200,000 people are registered on APH's waitlist who qualify for a vaccine under groups 1A and 1B or as an educator—and are still waiting for an appointment, Austin-Travis County Interim Health Authority Dr. Mark Escott told Austonia on Saturday.
State officials also recently expanded eligibility to include residents ages 50 to 64 under group 1C, which APH estimates will add an additional 200,000 or so people on its waitlist to the priority population. "There's not enough vaccine to go around right at the moment," he said.
Although APH did not make appointments available to those in group 1C on Monday, the department is working to make modifications to its scheduling system to allow it to prioritize registrants in that category, according to a statement issued Saturday.
Read more on APH glitches here:
Travis County's first drive-thru vaccine clinic provided hundreds of vaccines to community
- Austin healthcare offering COVID-19 vaccine waitlists - austonia ›
- Everything we know about Austin's COVID vaccine rollout - austonia ›
- Austin Public Health debuts COVID vaccine sign-up list - austonia ›
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(Community First! Village/Facebook)
The two-phase expansion will add 1,400 micro homes and 127 acres between two pieces of land—one across the street from Community First! Village on Hog Eye Road in far East Austin and the other on Burleson Road in Southeast Austin—with development starting in summer 2022. The land purchases were made possible thanks to a donation commitment from Love, Tito's, the philanthropic arm of Tito's Handmade Vodka. (Disclosure: Tito's is an Austonia sponsor.)
Mobile Loaves & Fishes has operated Community First! Village, which Austin Mayor Steve Adler has coined as "Austin's most talked about neighborhood," for more than five years. During that time, the social outreach ministry has paid out more than $3 million to residents, who make and sell art and maintain the village.
The expansion consists of Community First! Villages third and fourth phases and will more than triple its size and sextuple its current number of homes, from 240 to 1,900 total. In addition to the coming micro-homes, the village also includes RVs and canvas-sided cottages.
Amber Fogarty, president of Mobile Loaves & Fishes, said the expansion announcement is proof that there is hope despite the city's ongoing homelessness crisis. "We realize there's an intensifying conversation happening in our city right now as it relates to homelessness, and for some it may seem like a dismal situation," she said in a statement. "It brings us great joy to think that today's expansion news means we will bring home many more of our friends who are currently suffering on the streets of Austin."
As residents prepare to vote on a controversial proposition that would reinstate a ban on camping and other activities in parts of the city, Adler said Community First! Village is "a vital and important piece of the puzzle" when it comes to addressing homelessness in Austin and praised Mobile Loaves & Fishes founder and CEO Alan Graham for his vision.
To be eligible to live at Community First! Village, applicants must be chronically homeless, meaning they have lived in a place unsuitable for habitation for at least one year and have at least one qualifying disability; have lived in Travis County for at least one year; and have the ability to pay rent, through social security income, disability benefits or on- and off-site work.
Tim Shea has lived at Community First! Village for five years, after three decades of intermittent homelessness, heroin addiction and incarceration. After living in an RV, he became the first person in the country to move into a 3D-printed home, furnished by the Austin-based construction technology company ICON. "I am loving it," he said, citing its high ceilings, big windows and solidity as his favorite features.
The expansion plans are welcome news to Shea. "I'm not surprised," he said. "I just know that more people need to know about it."
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Homeless residents gather an at a camp under an overpass in South Austin. (Jordan Vonderhaar)
Editor's note: These submissions are the unedited views of their authors. Claims made have not been fact-checked to give the proponent and opponent a chance to speak their minds freely.
Pro: Voting yes on Prop B sends a message to council that voters' voices and real solutions are paramount
In June 2019, the Austin City Council rescinded regulations on camping in public spaces. They did so without any serious public discussion and in fact appeared to actively avoid serious scrutiny. The resulting chaos is clear for all to see. Parks and playgrounds impacted by illicit behavior, lewd activities in public, trash strewn in waterways and public spaces, and most critically, assaults on the public and on other homeless individuals.
It is obvious that the homeless are not helped by this misadventure. Vulnerable women and youth in these camps are abused, mentally ill individuals are not served and there is no incentive for substance abusers to seek help.
Proponents of this mess have put forward no credible plan for any short term housing that restores safety—instead they talk about abstract housing concepts that even they acknowledge will take years to develop. This is the mark of narrowly focused activism, not what citizens should expect from elected leaders who promise to serve their communities. At every turn, the proponents of this chaos have demonstrated that they are not capable of fully considering the needs of diverse communities and proposing workable solutions. Instead they simply double down on trying to tell Austin that anything other than their chaos is heartless and inhumane. This is intellectually lazy, and Austin should demand better.
The chaos created by the City Council has resulted in a public outcry culminating in the citizens demanding to be heard by direct ballot. This demand is across the political and economic spectrum. As a co-founder of the Save Austin Now PAC and a lifelong Democrat, I have seen the diversity of people raising their voices in concern for our city.
It's time we turn this situation around and vote yes on Prop B. It sends a clear message to the council that the citizens of Austin must be heard as we work toward real solutions. There are successful models to learn from and some in our own state. But it all starts with voting yes on Prop B starting April 19.
Con: Prop B blames homeless individuals rather than providing solutions to societal problems
Austin's homeless population needs help, but Prop B doesn't do anything to solve our city's problems. It simply tells people who are experiencing homelessness that they cannot exist, visibly, in public space. I, too, am worried about the encampments. They are evidence that our strategies to help people return to housing aren't sufficient. But telling people "You can't stay here" without giving them alternatives isn't a solution.
The reason so many people are experiencing homelessness is that it takes a long time to get into housing, even when you do everything right. Shelters are at capacity, we lack deeply affordable housing, landlords can refuse housing vouchers, and housing programs are full.
As a case study, I want to tell you about "Bill," whom I met two years ago. Bill was a veteran, father, former truck driver and person of faith. He was also homeless and unsheltered. Bill had recently suffered a series of strokes and was desperate for both disability income and housing.
Bill and I worked together every single week for 17 months. He eventually was awarded disability and moved into his own apartment.
Bill's situation is typical of hundreds of people who are stymied by our complicated processes and lack of housing. Prop B would not add resources for people like Bill. Read the ballot language. Because Prop B bans "camping," people would have to move around constantly to avoid being cited. All that moving around takes time and energy. People like Bill would have a harder time keeping their appointments with case managers. Unpaid fines from citations build a criminal record—and landlords can choose not to rent to someone with a record. So punishing people for not having housing makes it even harder to get housing. Prop B hurts, not helps.
In this election, Austinites have a choice to criminalize people like Bill or to work toward solutions. Prop B places the blame on individuals rather than recognizing homelessness as a failure of society.
Prop B is an inhumane and wrong response. Oppose Prop B, and let's focus on solutions. Learn more here.- Austin Mayor Steve Adler says camping ban 'is not working' - austonia ›
- Calls, counts and camps: Homelessness in Austin by the numbers ... ›
- Austonia's guide to the May 1 local election - austonia ›
