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Austin Water: Service restoration will be a 'multi-day process'

(Austonia staff)

Restoring water to tens of thousands of customers currently experiencing outages and lifting the boil water notice will be "a multi-day process," Austin Water Director Greg Meszaros said during a press conference Thursday afternoon.


For those residents who lack both water and power to boil it, local officials have little immediate support to offer.

"Water has been purchased and is on the way," Homeland Security and Emergency Management Director Juan Ortiz said. "As soon as we are able, it will be distributed into the community." However, because of the statewide nature of the crisis, the city had to purchase water from out of state, and it will take time for it to be delivered. In the meantime, Meszaros recommended residents without water or power reach out to friends and neighbors who may have water to share.

After Austin Water's largest water plant temporarily lost power Wednesday and a surge in demand led to low water pressure system-wide, the local utility issued a boil water notice Wednesday evening that remains in effect. Freezing temperatures caused pipes to burst and water mains to break, which further exacerbated high demand, along with faucet dripping. The leaks also caused Austin Water's reservoirs, which typically hold around 100 million gallons of water, to drain out. "At the low point, they were all nearly empty," Meszaros said.

Similar to the power restoration process, Meszaros said the water restoration process will take time as the utility works to identify and repair leaks. If the restoration process is rushed and leaks remain unattended to, restoring the water system could result in the same situation the city is in now: low pressure and emptied reservoirs.

The reason there is a boil water notice in effect is because of the low pressure, which introduces the possibility of contamination. "Even though the risk is low and we don't know of any particular source of contamination, it's very important that customers boil their water before using it," Meszaros said.

Once Austin Energy is able to restore pressure, the utility will have to go through a sampling and testing process as required by state law before it is able to lift the boil water notice. Texas Commission of Environmental Quality Executive Director Toby Baker said there are only 135 labs in the state that can do the necessary sampling, which means notices in Austin and elsewhere could linger, according to the Texas Tribune; approximately 12 million Texans across around 590 public water systems were experiencing service disruptions as of Wednesday afternoon.

Although Austin Energy has restored power to tens of thousands of customers since Wednesday, just over 8% percent—or 41,597—are still impacted. The local utility is working to get those customers back on the grid, prioritizing those areas that have gone without power the longest, but the process takes time to avoid system overloads. "I wish getting everyone back online was as easy as flipping a switch or pushing a button, but it's not," General Manager Jackie Sargent said.

City officials also provided additional updates and recommendations regarding emergency services, road safety and other public services:

  • Austin Fire Department Assistant Chief Brandon Wade asked residents not to burn items other than firewood and approved logs in places other than fireplaces because of the risks of carbon monoxide poisoning and fires. Residents who see smoke or fire should immediately call 911 because of delayed response times due to the road conditions.
  • Austin residents continue to report broken pipes. Austin Water is no longer recommending faucet dripping in an effort to lower demand and restore the system, and the fire department cannot respond to all calls immediately due to high demand. So residents are encouraged to locate their water shutoff in case they need to use it.
  • Public Works Director Richard Mendoza said two 70-person crews are working in 12-hour shifts to clear roads. So far, about 60%—or 118 lane miles—have been cleared in one lane each direction, and the department expects to address the remainder by Friday afternoon.
  • Curbside trash and recycling will resume on Friday, weather permitting, but crews may take longer due to the road conditions.

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Tito's releases (not so?) ugly sweater line for the holidays, profits to charity

Tito's Handmade Vodka

Show your love for Tito's and for the community this year with a wide selection of not that ugly, uglyish, ugly, uglier, and ugliest holiday sweaters.

There's lots choose from, and plenty of accessories like scarves and socks, plus gear for your dog, too.

All of the items can be purchased online or at the Love, Tito’s Retail Store in Austin, TX. 100% of all net proceeds from online or in-store purchases go to one of the nonprofits we’ve teamed up with.

Click here to see the entire collection in the Tito's store.

Mac and Cheese Fest and Free Art Exhibit
Waterloo Greenway, Good Vibrations Installation


🗓 All weekend

🎨 Creek Show Art Exhibit

Check out this highly anticipated art exhibition with illuminated art along Waller Creek. Tickets are free and the event includes food vendors, dazzling lights, live music, and hands-on activities

All weekend 6 p.m - 10 p.m | 📍Waterloo Park

✨ Mozart's Light Show

This iconic holiday tradition lights up for the first time this holiday season starting this weekend! Reserve your spot for an enchanting light and sound performance, delicious hot cocoa, sweet treats, and some overall fun with your friends or family. The show runs till January 6th.

6 p.m and 9 p.m | 📍Mozart's Coffee Roasters - 3825 Lake Austin Blvd, Austin, TX 78703

🗓 Saturday

🥊 Kickboxing in the Park

This fitness event is free and open to the public. Get your morning started right with a "Fitness in the park" class for kickboxing! The class will be led by certified instructors and is a great way to get a cardio workout in while also honing your self-defense skills.

10 a.m - 11 a.m | 📍 Metz Park

🛍 The Front Market

Support local LBGTQ+ and female artists at this outdoor market with over 150 vendors. Get your holiday shopping out of the way at this event, with vendors for food trucks, handmade goods, raffles, hands on workshops and activities, and more.

11 a.m - 5 p.m | 📍Ani's Day and Night - 7107 E Riverside Drive, Austin, TX 78741

🗓 Sunday

🧀 Mac and Cheese Fest

Did someone say cheese?! If you're like me and always willing to get your hands on a bowl of mac and cheese, then this event is for you. Check out the Mac and Cheese festival happening this weekend to decide which vendor has. the best mac and cheese for yourself, and enjoy the bar with creative cocktails while you're at it. Tickets start at $45.

11 a.m - 3 p.m | 📍Lantana Place - 7415 Southwest Parkway