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After viral TikTok, an Austin Dollar Tree closes with just one employee left to run the store

Dollar Tree's Montopolis location was closed Friday after a viral TikTok revealed just one employee was left to run the store. (Claire Partain/Austonia)

The Montopolis Dollar Tree location in southeast Austin has closed after a viral TikTok video revealed that just one employee was keeping the store running.


The video, which has gained 2.9 million views and over 450,000 likes on TikTok alone, shows a lone manager named Maggie who has been left to run the location. Stacked boxes litter the floor, shelves remain unstocked and a leaky, broken air conditioning unit welcomes customers into the understaffed storefront.


"I quit for three days, that's why the store was closed for three days," the manager says in the video.

The store, which is located on Montopolis Drive, is closed as of Friday.

The Dollar Tree on Montopolis was closed Friday due to a broken AC unit, according to a sign on the door. (Claire Partain/Austonia)

"Due to the store having no air (conditioning), the store will be temporarily closed until further notice," a sign reads out front.

In a comment on the r/Austin subreddit, a former employee with the user @therealdaria13 said the location has three more employees that are not being told when to go in to work. The user said they stepped in as acting store manager in March and worked for 200 hours with a broken AC unit.

"The units in this video was given to us broken," the user said. "There's a homeless couple living in the back that may or may not sell drugs. The copper was stolen in 5 units and they still haven't gated it off to reschedule building the units. 95 degree temperatures we (have) documented for weeks. I don't know how to report any of whats going in because HR is on the (district manager's) side."

According to the post, the district manager has been unresponsive to the broken unit and employee shortage.

In the wake of the video, many social media users have spoken out in solidarity to Maggie. Even in the video, some customers were shown helping the manager to restock the location.

"Walls of boxes, all by herself," an offscreen voice said in the video. "This is unacceptable."

In the post's comments, the Tiktok's creator @x_basan said that the company also owed Maggie a paycheck.

Dollar Tree told Austonia it would share the details "with the appropriate Dollar Tree associates to address."

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